Refund Policy

Refund Policy

True Peptides wants customers to have a clear understanding of our return and refund procedures.

Return Requests

Customers who wish to request a return should contact us at:

Email: Support@true-peptores.shop
Phone: +1 785-393-1222

Please provide your order number and explain the reason for the return request.

Returns are subject to product eligibility, applicable laws, and the circumstances of the order.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly after delivery.

We may request photographs or other information to help us review the issue. After review, we may provide an appropriate resolution in accordance with applicable law and our store policies.

Refunds

If a refund is approved, the refund will generally be issued through the original payment method where reasonably possible.

The time required for the refund to appear in your account depends on the payment provider or financial institution and is outside our direct control.

Non-Refundable Circumstances

A refund may not be available when:

  • The product does not qualify for return under applicable requirements

  • The customer has used or altered the product in a manner inconsistent with the applicable return requirements

  • The return request is submitted outside an applicable return period

  • The customer cannot provide sufficient order information to verify the purchase

  • The issue results from circumstances outside the store's reasonable control

Nothing in this policy limits any mandatory rights that customers may have under applicable law.

Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation requests cannot always be guaranteed because an order may already have entered processing or fulfillment.

If an order cannot be canceled and qualifies for a return, the customer may follow the applicable return procedure.

Contact Information

True Peptides
632 E Porte Cimi Pas St
Kansas City, MO 64131
United States
Email: Support@true-peptores.shop
Phone: +1 785-393-1222

Last Updated: October 8, 2026