Frequently Asked Questions
What is True Peptides?
True Peptides is an online store that provides customers with a convenient way to browse and purchase products through our website.
How can I contact customer support?
You can contact our customer support team by email at Support@true-peptores.shop or by phone at +1 785-393-1222.
Where is True Peptides located?
Our contact address is:
632 E Porte Cimi Pas St
Kansas City, MO 64131
United States
How can I place an order?
Select the product you wish to purchase, follow the checkout process, provide accurate billing and shipping information, and complete payment using an available payment method.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on location and transaction circumstances.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. Cancellation cannot always be guaranteed because an order may already be processing or preparing for fulfillment.
How long does shipping take?
Shipping times depend on the destination, shipping method, carrier, order processing, and other circumstances. Any available delivery estimates will be presented during checkout or through applicable order information.
Delivery estimates are not guaranteed unless expressly stated otherwise.
What should I do if my order arrives damaged?
Contact us promptly after receiving the order. Please provide your order number and, when requested, photographs or other relevant information so that we can review the issue.
What if I receive the wrong product?
Please contact customer support as soon as possible with your order number and details of the issue. We will review the order and determine the appropriate resolution under our applicable policies.
How do I request a refund?
Contact Support@true-peptores.shop with your order number and the reason for your request. Refund eligibility is determined according to our Refund Policy and applicable law.
How long do refunds take?
Once a refund is approved and issued, the time required for the funds to appear in your account depends on the payment provider or financial institution.
Do you protect my personal information?
Yes. We use reasonable measures designed to protect personal information and handle customer information according to our Privacy Policy.
Are product descriptions medical advice?
No. Product information provided on the website is not intended to constitute medical, legal, or professional advice. Customers are responsible for determining whether a product is appropriate and lawful for their intended purpose.
Are there restrictions on orders?
Certain products or destinations may be subject to legal, regulatory, carrier, or other restrictions. True Peptides may decline or cancel an order when fulfillment would not be lawful or reasonably possible.
How can I update my personal information?
For assistance with personal information associated with an order or account, contact us at Support@true-peptores.shop.
Contact Information
True Peptides
632 E Porte Cimi Pas St
Kansas City, MO 64131
United States
Email: Support@true-peptores.shop
Phone: +1 785-393-1222
Last Updated: October 8, 2026